2 - Cancellation

How to cancel my booking?

What is Rentalcars.com cancellation policy?

How to claim a refund if I could not pick up my car due to delayed flight/lack of credit card/lack of deposit?

 

How to cancel my booking?

 

• Step 1 : Login to the “Manage booking” area as per introduction         

• Step 2 : Click on the “Cancel booking” button

 

   or  

 

• Step 3 : Choose the reason to cancel. Please note that in some circumstances, to avoid cancellation, a great alternative would be to amend your booking online or contact one of our agents to get some help.

 

Note: If  there are any cancellation fees, your customer will be informed before cancelling or asked to contact us

 

 

What is Rentalcars.com cancellation policy?

 

 

Our cancellation policies are accessible at multiples sections during the booking process:

• On the site at the moment of booking
• On the Terms and Conditions

 

Customers need to make sure they look at this as some car hire companies may apply additional cancellation fees in addition to the Rentalcars conditions.

 

Rentalcars.com general Terms and Conditions are:

 

1. When a booking is paid in full at the time of the booking:

 

Time of cancellation	Policy
More than 48h before the rental is due to start	Customer will receive a full refund
Less than 48h before your rental is due to start	Customer will receive a refund, minus the price of three days’ rental   *If a customer had booked the car for less than 3 days, there won’t be any additional charge, but they won’t receive any refund
After the pick-up time	Customer will receive no refund

Important note : Always look at your booking to know exactly which policies apply to you depending on your supplier.

2. Bookings paid with a deposit:

 

Time of cancellation	Policy
More than 48h before your rental is due to start	Customer will receive a refund minus the deposit paid initially
Less than 48h before your rental is due to start	You will receive a refund minus either the deposit or the cost of three days’ rental – whichever is bigger.   *If a customer had booked the car for less than 3 days, there won’t be any additional charge, but they won’t receive any refund
After your rental is due to start	Customer will receive no refund

Important note : Always look at your booking to know exactly which policies apply to you depending on your supplier.

 

How to claim a refund if I could not pick up my car due to delayed flight/lack of credit card/lack of deposit?

 

These scenarios are considered a ‘No Show’. A No Show  is when a customer wishes to cancel but doesn't tell us before the rental is due to start, or

• failure to pick the car up at the arranged time and date, or
• failure to meet the driver age requirements
• failure to provide the documentation that’s required to pick the car up, or
• failure to provide a credit card in the main driver’s name with enough available funds on it.

 

When any of the above cases occur and the customer calls us from the counter, the money they’ve paid will be refunded, minus the cost of a 3 days rental. If they do not call us from the counter, they’ll receive no refund.